Other Questions

  • Fitbit email coupons are sent to members who have been meaningfully engaged in the Brook+ program during their first 4 weeks, and is typically sent between weeks 4 and 6 of the Brook+ program. The email is sent from “support@solera4me.com” and the subject line will read "Redeem Your Fitbit Now."
  • The scale should arrive around 10 business days after joining the Brook+ program.
  • Please move the switch on the side of the phone out of do not disturb mode. You should now hear the volume play during the videos.
    • picture of iphone with sound toggle circled

  1. From your iPad, select Brook+ app or copy and paste the link https://7alkq.app.link/9DUKyO4nobb into your iPad's internet browser.
    2. Open in app store window
  2. You will then be directed to the appropriate app store and instructed to download and install our Brook+ app.
    3. Brook+ app in App Store
  1. You may be unable to download the Brook+ app because your phone has settings that are restricting the app based on rating. Please follow these instructions:
    2. Settings icon
  2. Select General.
    3. Settings icon
  3. Select Restrictions.
    4. Settings icon
  4. From the Allowed Content: section, select Apps.
    5. Settings icon
  5. Select 12+ or select Allow All Apps.
    6. Settings icon
  • Please visit The Brook+ home page from your web browser and select Member Log-in from the upper left corner of the screen.
  • The Brook+ program is covered 100% by your insurance provider at no cost to you.
  • The Brook+ app is unable to connect to or share data with MyFitnessPal.
  • We call healthy meals that keep you full and that you can make a habit your “Go-To” meals. By “healthy,” we mean meals with Protein, Fiber and Healthy Fats like olive oil, nuts, seeds and avocados. Even saturated fats are OK in moderation, especially eggs. It means meals with less added sugar and other processed carbs. Our goal is for you to make those meals (not just eating them but also shopping for and preparing them) part of your weekly routine so that you don’t even need to think about them.